소닉 구매하려다 아마존 아이디가 잠겼습니다. 푸는 방법 아시나요? - 여러 이야기

소닉 험블 번들을 구매하려고 했습니다.

아마존 아이디를 만들어서 아마존 페이로 우회결제하려했는데 오류가 나서 실패했죠.

근데 그다음부터 아마존 아이디가 접속이 안되고 비밀번호 바꿔도 로그인이 안 됐습니다.

그래서 메일로 문의를 보냈고 그 답장이 왔습니다.

Hello from Amazon Payment

We have placed a hold on your account because the card issuer has declined our request to confirm your billing details for your VISA ending in 25 citing legal and privacy reasons. You will not be able to access your account or place orders with us until we confirm your information.

To resolve this matter, please allow the card issuer to grant our request, or send this information to our secure fax line at 206-266-1838 (US) or 001-206-266-1838 (international):

- A copy of your statement for the payment card used, including the billing address
- The last two digits of the payment card
- Your name, phone number, and e-mail address

We will convert your fax to a secure electronic image. For your security, we restrict access to your billing details to a team of account specialists.

Our Customer Service team cannot access these details, view your fax, or provide you with more information on this matter. They can only verify that we sent this request.

You can expect a response from us within 24 hours of sending your fax.

If you would like us to confirm your information with the card issuer, reply to this message from the e-mail address registered to your Amazon Payments account after you have arranged for them to grant our request.
Your financial institution can use our fax number to send us the name and number of a representative we can contact by phone.

We ask that you do not open new accounts as any new order you place may be delayed.

Account Specialist
http://payments.amazon.com

Best regards,

이렇게 왔는데 팩스로 개인정보랑 카드정보 보내야 풀어준다는 말인건가요?

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